RETURNS

We design our products to inspire you to live an effortless aesthetic life, so if they’re not working exactly right for you, we’ve got you covered.

You get 30 days to take your beyondthevines.com purchases for a spin in front of the mirror in your home, confidently knowing you can return any item (some exceptions apply) for any reason within 30 days. We will return the amount to you in store credits that will be sent to your email, which you will be able to use at any other time. Store credits are valid for a year from date of return.

We just ask for items to be unwashed, with hangtags still securely fastened. 

Please note that all sale items arenot eligible for returns or exchanges.

There are two ways you can return your item:

1. Bring your item with your delivery invoice (included with every online order) or original receipt down to our stores (stockists not included) and our staff will assist you accordingly.
2. Mail your item back to us.

If you choose to mail your item back to us, simply follow the steps below to send your order back.

1   Download, print and fill up a return formhere.

2   Place item(s) in packaging of your choice with return form.

3   Close and tape packaging securely.

4   Return the package to our studio.

The BTV Studio 

22 Martin Road, 03-01

Singapore 239058

5   You will receive an email notification with your store credits once it has been processed.

Should you require any additional assistance, contact us at customercare@beyondthevines.com.