FAQS

For more information, please contact us. We'd be glad to advise you.

Delivery and Self-Collection

We provide door-to-door courier service for both local and international orders.

For local orders in Singapore, delivery is complimentary and will take 1-3 working days.
For international orders, please see here for our flat fee shipping charges. The estimated time for delivery will be 5-7 working days.

During sale seasons, do take note that there may be a delay in deliveries as we sort through the high volume of orders and work to getting each order packed accurately for you.

Yes you may!

You may opt for "Self-Collection" for your beyondthevines.com orders during checkout. Simply choose the option for self-collection and select your preferred location. Locations for Self-Collection include all our stores (stockists not included). Your order will be processed within 1-3 working days, after which you will receive an SMS text that your purchase is ready for collection.

Self-Collection can be made at these locations:

BTV Flagship
Funan 107 North Bridge Road, 02-08, Singapore 179105
+65 8112 0332
Monday - Sunday : 10:00 - 22:00 GMT+8

BTV Downtown
OUE Downtown 6 Shenton Way, 01-08, Singapore 068809
+65 8777 1810
Monday - Saturday : 10:00 - 21:00 GMT+8

BTV Gallery
Mandarin Gallery 333 Orchard Road, 02-21, Singapore 238897
+65 8157 0577
Monday - Sunday : 10:00 - 21:00 GMT+8

Product

We take pride in the fit and feel of our garments on you. Alongside each product is a short description of the style, fit and material used. We also have our overall size guide available here for your reference, as well as individual product measurements.

If you have any further questions relating to the fit, material or want specific measurements, please contact Customer Service who will be happy to advise you.

We typically do not bring back items that are sold out. If we do, you'll be in for a treat!

Returns

We design our clothes to inspire you to live an effortless aesthetic life, so if they're not working exactly right for you, we've got you covered. You get 30 days to take your beyondthevines.com purchases for a spin in front of the mirror in your home, confidently knowing you can return any item (some exceptions apply) for any reason within 30 days. We will return the amount to you in store credits that will be sent to your email, which you will be able to use at any other time. Store credits are valid for a year from date of return. Items purchased during sales or promotions are not eligible for returns or exchanges.

No questions asked. We just ask for items to be unwashed, with hangtags still securely fastened.  

Alternatively, you may bring your beyondthevines.com order down to one of our stores (stockists not included) to do your return.

So go ahead and shop with confidence!

We do our best to provide excellent return policies that ease your shopping experience, and here are some things below for you to take note of:

1. If it's beyond 30 days from date of purchase, we're unable to do a return for you.

2. Returns for items received as gifts must be accompanied with the respective receipt. Please work with the gift-giver in this.

We make returns as easy as possible. Simply follow the steps below to send your order back.

1. Head to beyondthevines.com/returns to print out a return form and fill it up
2. Place item(s) in packaging of your choice with return form
3. Close and tape packaging securely
4. Return the package to our studio
The BTV Studio
107 North Bridge Road
Funan 02-08
Singapore 179105
5. You will receive an email notification with your store credits once it has been processed

Thank you for your support from overseas, we're glad you stopped by! We make returns as easy as possible for you.

Start a return and once we have received your package, we'll process your store credits and pop you an email! Additionally, your shipping fee for the subsequent order will be on us. Please reach out to us at customercare@beyondthevines.com for your discount code accordingly.

Our store credits expire a year from day your return is successfully processed. You'll have time to browse and make your decision!

The best way to exchange your order is to return the order that you already for store credits, and use the store credits to purchase your new item.

If your product is defective or faulty, start a return and send your item back.

Purchases made at a Beyond The Vines store can be return at any of our other stores (stockists not included) within 30 days from date of purchase. You may opt for store credits or an exchange for another item. For items with a higher value, you will have to top up the remaining amount, and for items with a lower value, you will receive the difference in the form of store credits.

Head here to find out where all our stores are at! 

All sale items purchased from beyondthevines.com and a Beyond The Vines store are not eligible for returns. Kindly check through all items before purchasing.

Gift Card

Yes, we do!

Our gift cards are exclusively available at any Beyond The Vines store, in denominations of $20, $50, $100 and $200.

They are not stocked in our local and international stockists, and are not available on beyondthevines.com.

All Beyond The Vines gift cards cannot be topped up. You're most welcomed to purchase another gift card with us when yours has been fully utilized!

Yes, you may!

Beyond The Vines gift cards are applicable to be used during sale seasons, unless otherwise stated.

Do note that sales and discounts are not applicable when purchasing a gift card.

If you at a Beyond The Vines store, you may ask the sales staff to check for you by providing your unique gift code found on the reverse side.

If you’re on beyondthevines.com, you may head to the checkout page and key in your unique gift code into the ‘Gift Card’ field. The remaining amount will appear.

Stolen or misplaced gift cards are non-replaceable. For any further queries, contact Customer Care and we'll be happy to assist.

Yes, you may!

Any remaining amount may be topped up via our accepted payment methods.

Do note that sales and discounts are not applicable when purchasing a gift card.

Unfortunately gift cards are not exchangeable for cash, and any un-utilized value is not refundable.

The Vine Club

As long as you have an existing account or registered your email address online or in-store, you're a part of us!

You can register for free here: https://www.beyondthevines.com/account/register.

Do note that your BTV shopping account is the same as having The Vine Club account. 

BTV Points are our rewards currency, which can be used to exchange for cash vouchers.

Your personal BTV Points will be reflected on The Vine Club pop-up window on the bottom right of your screen once you've logged in.

You can exchange BTV Points for cash vouchers in the following denominations: $5, $10, $20, $100 and $200. Every dollar spent on a BTV item will gift you 1 BTV Point. Do kindly note that the dollar amount excludes shipping fees.

Yes! We look forward to connecting with you at one of our stores.

When you arrive at The Vine Club pop-up window, scroll to the bottom and click on 'Your Vouchers’; you’ll be able to find out your redemption history, along with the respective redemption instructions and reward codes. For those that have not been redeemed, you will find your discount code available in each voucher, whereas those that have been redeemed will not have any available code.

The last reward that you have redeemed will also be shown under 'Your Latest Voucher'.

Each BTV cash voucher will enable you to offset the cost of that Beyond The Vine dress you’ve been yearning for or that versatile jumpsuit. These cash vouchers cannot be expended on shipping fees.  

Simply copy and paste the reward code within the checkout section. 

If you're in-store, our staff will be able to assist you on your cash voucher redemptions.

Every time you make a return, your BTV points earned for the initial purchase or item will be subtracted from your account. Once you've used your store credits to purchase another item, you will then receive the BTV points for that amount spent. 

Unfortunately, the reward codes cannot be stacked; only one reward code can be applied at each transaction. Each voucher has to be fully utilised in one single transaction; do kindly note that any balance in value is not refundable or exchangeable for cash.

There is no expiration date for all your BTV Points.

Your BTV points should be rewarded immediately but in the event it takes a while, do be patient! 

 

If you’ve got additional questions, contact us at customercare@beyondthevines.com.

Orders

Oh dear! If this happened, quickly inform our customer service with your order number within two hours of your order being placed to ensure that we are aware of the changes. We will do our utmost best to accommodate the changes.

You may only enter one discount code at checkout. For all orders purchased with a discount code, you will not be able to redeem any BTV vouchers from The Vine Club. You will however, earn BTV points from that purchase, and may use your points during your next purchase with us!

You may stack your store credits or gift card with a discount code.

Others

We know that it can be frustrating when you can't view a website properly. If you are having trouble, you may try the following:

- Ensure your web browser is up-to-date.
- Access our website using a different web browser.
- Clear your cookies. This can be done through your internet options.
- If it still isn't working, don't hesitate to contact us!

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