RETURN & EXCHANGES

We hope you will love everything that you order from us but if something isn't quite right or you simply changed your mind, you have 14 days to return or exchange your item. Should you receive a defective product, please contact Customer Service within 14 days from receipt of product. We will arrange for our courier to pick up the product from you, and proceed to send you a replacement item. Please note that items that are damaged as a result of wear-and-tear and/or inappropriate wash care will not be accepted for returns.

We do not accept exchanges or returns for sale/mark-down items.

 

HOW TO MAKE AN EXCHANGE OR RETURN

1. Fill in the return form and include it into your return parcel - indicate if you would like to do an exchange or return in store credits

2. Mail it out via your trusted postal service to our studio. We recommend using registered mail in order to track your item. Beyond The Vines is not liable for any lost parcels in transit.

The BTV Studio
87 Jalan Kelabu Asap
Singapore 278275

3. You will receive a confirmation email once your returns have reached us and we will process your exchange/return.

Alternatively, you can bring your item with the exchange/returns note down to any of our Shop Installations. Should the price of item exchanged be higher, you may simply top up the different. If item exchanged is of lower value, you will receive the difference in store credits.

Exchanges are one-time only and valid for 14 days from receipt of product, and we ask that items are returned clean, unworn and have all their tags on.

 

RETURNS - INTERNATIONAL ORDERS

For international orders, we only do a return in store credits. Kindly fill up the exchange/returns note and mail your items via registered mail to:

The BTV Studio
87 Jalan Kelabu Asap
Singapore 278275

Once we have received your parcel, it will take 1-3 working days to process the return. You will be notified accordingly. The shipping cost (as per the package) will also be returned to you via store credits.

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