CUSTOMER CARE

SHIPPING 

LOCAL DELIVERY

For deliveries within Singapore, we provide free door-to-door courier service for all online purchases. You can expect to receive your parcel within 1-3 working days from the date of order placed.

During special circumstances like sale periods or festive seasons, delivery may take longer than usual due to high volume.

If you have any other special delivery requests, contact Customer Service and we will be happy to assist you.

  

SELF-COLLECTION

You may self-collect your purchases at any of our Shop Installations. Simply choose the option for self-collection and select your preferred location upon checking out your shopping cart. You will receive a SMS notification within 1-3 days of order placed that your purchase is ready for collection.

Self-collections can be made at these locations:

The BTV Downtown
OUE Downtown | 6 Shenton Way, 01-08, Singapore 068809
+65 8777 1810
Monday - Saturday : 10:00 - 21:00 GMT+8

The BTV Shop Installation
Mandarin Gallery | 333 Orchard Road, 02-21, Singapore 238897
+65 8157 0577
Monday - Sunday : 10:00 - 21:00 GMT+8 

 

INTERNATIONAL DELIVERY

For international orders, we have a flat rate delivery fee based on your location. You may check out our international delivery rates here.

When your order is placed, we will take 1-2 working days to process and ship your purchase. We ship internationally via Aramex and will send you your tracking code once it has been shipped.

For any additional information, please contact Customer Service.

 

GIFT CARDS 

PURCHASING OF GIFT CARDS

Our gift cards are exclusively available in-store for purchasing, in denominations of $20, $50, $100 and $200. Unfortunately, they will not be stocked at our local and international stockists.

Stolen or misplaced gift cards are non-replaceable, and the value of the gift card is not exchangeable for cash. Gift cards are applicable during sales period and promotions, unless otherwise stated. Existing store credits and/or landlord vouchers may be used to purchase gift cards. 

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